All Nippon Airways Compensation: How to Claim Up to €600 for Delayed or Cancelled Flights

Flew with ANA and your flight was disrupted? Check if you're entitled to All Nippon Airways compensation of up to €600 per person — it's free and takes under 2 minutes.

All Nippon Airways is Japan's largest airline, founded in 1952 and operating from twin Tokyo hubs at Haneda and Narita. It serves 61 domestic and 41 international destinations across 24 countries with a fleet of more than 200 aircraft, and has held a five-star Skytrax rating every year since 2013. A Star Alliance member since 1999, ANA sits inside ANA Holdings alongside the low-cost carriers Peach and AirJapan.

ANA is registered in Japan, which makes it a non-European carrier under EC 261/2004. Your rights depend on where the flight departed from rather than on the airline's nationality. Every ANA flight leaving a European airport is fully covered; flights arriving in Europe from Japan are not. And because every ANA service between Europe and Tokyo runs beyond 8,000 km, every qualifying Europe-departing flight falls into the maximum compensation band.

This guide explains which flights qualify, how much All Nippon Airways flight compensation you can claim, how an ANA refund works under EC 261, and how FlyPayout handles your claim.

Why ANA's registration matters for your rights

All Nippon Airways Co., Ltd. is headquartered in Tokyo and holds a Japanese air operator's certificate. It is not a European carrier, so EC 261 applies on departure point alone.

Departures from Europe are fully covered. An ANA flight from London Heathrow, Paris, Frankfurt, Munich, Brussels, Vienna, Milan or Stockholm to Tokyo falls under EC 261 in full, exactly as if a European airline were operating it.

Arrivals into Europe from Japan are not covered. A Tokyo to Frankfurt or Tokyo to London flight sits outside the regulation, because neither the departure point nor the carrier is European.

On a return trip between Europe and Japan, the outbound leg is claimable and the inbound leg is not. Japan has no equivalent fixed-sum regime, so the Europe-departing leg is the only one carrying an entitlement of this kind.

One exception: Istanbul is not covered

ANA calls Istanbul a European destination, and geographically that is defensible. For EC 261 purposes it is not. The regulation covers the 27 EU member states, plus Iceland, Norway and Switzerland, plus the ECAA countries where EC 261 has been written into national law. Turkey is in none of those groups.

An Istanbul to Tokyo flight therefore falls outside EC 261 entirely. Turkey operates its own framework under regulation SHY-Passenger, which works differently and pays different amounts.

How much All Nippon Airways compensation can you claim?

Under EC 261, compensation is fixed by distance:

Flight distance	Compensation
Up to 1,500 km	€250
1,500 km to 3,500 km	€400
Over 3,500 km	€600

ANA's European network consists entirely of ultra-long-haul sectors to Tokyo, and the shortest of them is more than double the 3,500 km threshold. The result is simple: every qualifying ANA flight departing Europe is worth €600 per passenger.

Route (departing Europe)	Approximate distance	Compensation
Stockholm to Tokyo	~8,170 km	€600
Vienna to Tokyo	~9,145 km	€600
Munich to Tokyo	~9,360 km	€600
Frankfurt to Tokyo	~9,360 km	€600
London Heathrow to Tokyo	~9,585 km	€600
Paris to Tokyo	~9,710 km	€600
Milan to Tokyo	~9,740 km	€600

A family of four on a delayed Paris to Tokyo flight can claim €2,400 in total, regardless of what the tickets cost or which cabin they flew.

When do you qualify for All Nippon Airways delay compensation?

Flight delays

If your ANA flight departed a European airport and arrived at its final destination 3 or more hours late, you qualify for All Nippon Airways flight delay compensation. The delay is measured on arrival, not departure, so a flight that pushes back late but recovers time in the air may not qualify.

The delay must also not have been caused by extraordinary circumstances beyond the airline's control.

Full details: Flight Delay Compensation

Cancelled flights

If ANA cancelled your Europe-departing flight and notified you less than 14 days before departure, you are entitled to All Nippon Airways flight cancellation compensation at the same €600 rate, plus a choice between a full refund and rebooking. Notice of 14 days or more removes the compensation entitlement but not the refund or rebooking right.

Frequency matters here. Vienna operates three times a week rather than daily, so a cancellation can mean a two-day wait for the replacement. That delay at your final destination is what the claim is assessed on.

Full details: Flight Cancellation Compensation

Denied boarding

If ANA involuntarily denies you boarding on a Europe-departing flight because it is oversold, compensation is payable immediately at the airport. The airline must seek volunteers before bumping anyone against their will.

Full details: Denied Boarding Compensation

Missed connections through Tokyo

ANA's European services feed one of Asia's densest onward networks, and most passengers connect at Tokyo rather than ending their journey there.

If a delay leaving Europe caused you to miss that connection and the journey was on a single booking, compensation is calculated on the total journey distance and your arrival delay at the final destination. A Munich to Tokyo to Sydney itinerary disrupted on the first leg is assessed on Munich to Sydney.

Full details: Missed Connection Compensation

ANA refund policy under EC 261

When your Europe-departing ANA flight is cancelled, or delayed by 5 or more hours, an All Nippon Airways refund of the full ticket price is due within 7 days, covering taxes and fees on any unused portion, plus a return flight to your original departure point if you have already flown part of the trip. The alternative is rebooking on the next available flight or at a later date of your choosing.

This overrides fare conditions completely. A restricted economy ticket sold as non-refundable is fully refundable when ANA is the party cancelling.

What ANA must provide during disruptions

Whether or not compensation is owed, ANA must provide care when a Europe-departing flight is delayed:

Delay threshold	What you're entitled to
2+ hours (flights up to 1,500 km)	Meals, refreshments, 2 phone calls or emails
3+ hours (flights 1,500 km to 3,500 km)	Meals, refreshments, 2 phone calls or emails
4+ hours (flights over 3,500 km)	Meals, refreshments, 2 phone calls or emails
Overnight delay	Hotel accommodation plus transport to and from the hotel
5+ hours	Right to abandon the journey plus full refund

Every ANA route from Europe exceeds 3,500 km, so the four-hour threshold applies. Departures are once daily at most, so a cancellation almost always triggers an overnight hotel obligation rather than a same-day rebooking. If nothing is offered, cover the costs yourself, keep receipts and claim reimbursement.

ANA and extraordinary circumstances

ANA is not required to pay compensation when a disruption is caused by events genuinely outside its control: severe weather, air traffic control restrictions or strikes, security threats, and airport closures ordered by authorities.

These do not qualify: technical faults, maintenance issues, crew shortages or illness, and strikes by the airline's own staff.

The Russian airspace question

Japanese carriers have been unable to use Russian airspace since 2022. ANA's Europe to Tokyo flights therefore detour north over the pole or south through Central Asia, adding hours to sectors already among the longest in its network. ANA has itself cancelled some services citing the situation in Ukraine.

Airlines sometimes present airspace-related disruption as an extraordinary circumstance. That argument is far weaker in 2026 than it was in 2022. A closure in place for four years, with no reopening in prospect, is a permanent planning parameter rather than an unforeseeable event: schedules, block times, crew rosters and fuel loads are all built around it. Where a delay stems from the airline's own planning against a known constraint, the compensation obligation stands.

The genuinely unforeseeable variant is different: a sudden new closure, or a diversion forced by a conflict flaring mid-flight. Those may qualify, and each case turns on the facts.

If ANA rejects your claim citing extraordinary circumstances, FlyPayout verifies the defence against the actual flight data.

Haneda or Narita? Check your ticket

ANA operates from both Tokyo airports, with its European services concentrated at Haneda. The two are roughly 65 km apart with no airside connection, so an onward flight from the wrong one is effectively a separate journey.

If your itinerary routes you into Haneda and out of Narita, treat that as a self-transfer: a delay on arrival gives you no protection for the onward flight unless both sectors sit on the same booking. Check the airport codes, not just the city name.

Peach, AirJapan and codeshares

ANA Holdings also runs Peach, Japan's largest low-cost carrier, and AirJapan, launched in 2024 for mid-haul Asian routes. Neither serves Europe. If your booking shows an MM or NQ flight number rather than NH, you were not on ANA.

Star Alliance codeshares matter more here than on most networks, because ANA runs a joint venture with the Lufthansa Group on Europe to Japan traffic. A ticket bought with an NH code may be operated by Lufthansa, SWISS, Austrian or Brussels Airlines, and the claim goes to whichever airline flew the aircraft. Where that carrier is European, your inbound leg from Tokyo becomes claimable too.

ANA baggage compensation

Baggage sits under the Montreal Convention, to which Japan and every EU member state are parties. If ANA loses, delays or damages your checked luggage, you can claim up to 1,519 SDR — roughly €1,800 per passenger. That limit rose from 1,288 SDR on 28 December 2024 and covers destroyed, lost, damaged and delayed bags as one cap.

Unlike EC 261, the Montreal Convention applies in both directions, so your baggage rights survive on the return from Tokyo even where your delay compensation rights do not.

Deadlines: report damage in writing within 7 days of receiving the bag, and delay within 21 days of delivery. Baggage still missing after 21 days is treated as lost.

See our guides to lost luggage, delayed luggage, and damaged luggage.

Time limits for filing an ANA compensation claim

Because only Europe-departing flights fall under EC 261, the limitation period is set by the European country you left rather than by Japan.

This varies widely. Spain and France allow 5 years, Germany 3, Italy and the Netherlands 2, and the United Kingdom 6. Germany matters most here, since Frankfurt and Munich carry a large share of ANA's European traffic, and the German clock runs to 31 December of the third year rather than to the anniversary of the flight. If your flight left a European airport within the last few years, check rather than assume the window has closed.

How FlyPayout Claims Your ANA Compensation

ANA, like most airlines, doesn't always pay compensation voluntarily. Claims may be ignored, delayed, or rejected with vague references to circumstances beyond the airline's control, and pursuing a carrier headquartered outside Europe adds a layer most passengers cannot handle alone. FlyPayout handles this for you.

Step 1: Check your flight. Enter your ANA flight details into our free compensation calculator. In under 2 minutes, you'll know if you're eligible for compensation and how much you could receive.

Step 2: Submit your claim. If your ANA flight qualifies, FlyPayout handles everything — the paperwork, the airline communication, and the case management.

Step 3: Get paid. We negotiate with ANA on your behalf. If they refuse to pay, our legal team takes the case to court. We only charge our fee when you receive your money.

Why Choose FlyPayout?

•      Every ANA route from Europe is in the €600 band — the maximum EC 261 pays.

•      We challenge airspace and routing defences that airlines rely on to reject long-haul claims.

•      No win, no fee — you never pay upfront.

•      Expert legal team ready to take your case to court if ANA refuses to pay.

•      You submit the details, we handle the case from start to finish.

Check your compensation →

Frequently Asked Questions About ANA Compensation

How much All Nippon Airways delay compensation am I entitled to?

€600 per passenger, provided your flight departed a European airport and arrived 3 or more hours late. Every ANA route out of Europe is an ultra-long-haul sector to Tokyo beyond 8,000 km, which places all of them in the top band regardless of which city you left from.

My ANA flight from Tokyo to Europe was delayed. Can I claim?

Not under EC 261, since ANA is a non-European carrier and the flight did not depart from Europe. The exception is a codeshare operated by a European airline such as Lufthansa or Austrian, where the operating carrier's European status brings the inbound leg into scope. Baggage rights under the Montreal Convention apply in both directions regardless.

Is the ANA flight to Istanbul covered by EC 261?

No. Turkey is not in the EU, the EEA or the ECAA group, so EC 261 does not apply to flights departing Istanbul, and ANA is not a European carrier. Turkey's own SHY-Passenger regulation governs that route instead, on different terms.

ANA blamed the closure of Russian airspace for my delay. Is that valid?

Rarely, on its own. The closure has been in place since 2022 and airlines plan schedules around it. A permanent, known constraint is not an unforeseeable event, so a delay caused by the airline's own planning against it does not defeat a claim. A sudden new closure or a mid-flight diversion is a different matter.

Does All Nippon Airways flight cancellation compensation apply if I was rebooked?

Yes. Being rebooked does not remove the entitlement. Compensation is assessed on how late you eventually reached your final destination, and on Vienna's thrice-weekly service that gap is often two days.

Is an ANA refund the same as compensation?

No. A refund returns money you paid for a ticket you did not use. Compensation is a separate payment for the disruption itself. If ANA cancelled your Europe-departing flight, you may be entitled to both, and accepting a refund does not waive the compensation claim.

My flight number started with MM. Was that ANA?

No, that is Peach, the low-cost carrier within ANA Holdings. Peach and AirJapan operate separately and neither flies to Europe. Any claim is filed against the carrier that operated the flight, not against ANA.

Your ANA flight was disrupted. Get what you're owed.

Every All Nippon Airways route out of Europe runs beyond 8,000 km, which means every qualifying disruption is worth the full €600 per passenger. If your flight was delayed three hours or more, cancelled at short notice, or you were denied boarding, that money is owed to you. Most passengers flying carriers headquartered outside Europe assume they have no rights. On the departing leg, they do.

Check your ANA flight now — it takes less than 2 minutes, and it's completely free.

FlyPayout helps passengers claim compensation for flight delays, cancellations, denied boarding, overbooking, missed connections, and baggage claims. Our service is risk-free — you only pay when we succeed.